Terms and conditions

​Order conditions restaurant service

  • Adults over 18 years

  • With your order at lisi-bisi.ch you "only" acquire the edible and drinkable content. The baskets, packaging glasses, labels etc. are the property of lisi-bisi.ch and will be picked up again after the meal.

  • Every order must arrive until 4 pm the day before and will be delivered the next day during delivery times. Anything after that by request to info@lisi-bisi.ch.

  • Do you or someone in your group has allergies or intolerances? Please contact me!

​Order conditions grocery shooping delivery service

  • Adults over 18 years

  • The key from the rental property must be available through the rental company/owner/key box etc. so that the goods can be properly refrigerated/deposited before you arrive.

  • Every order must arrive until 4 pm the day before and will be delivered the next day during delivery times. Anything after that by request to info@lisi-bisi.ch.

  • Do you or someone in your group has allergies or intolerances? Please contact me!

 

Delivery conditions

  • Delivery in the municipality of Grindelwald & Lütschental: free

  • Delivery in area Interlaken 1(Gündlischwand, Lauterbrunnen, Gsteigwiler, Wilderswil, Saxeten, Matten, Bönigen, Interlaken, Därligen, Ringgenberg) at CHF 12.50

  • Delivery in area Interlaken 2  (Niederried, Beatenberg, Habkern and Iseltwald) at CHF 15.00

  • Delivery only to places, houses, chalets and apartments that can be reached by car

  • Alpine huts, squares, houses, chalets and apartments outside (only accessible by foot or with a driving permit) on request.

Delivery times:

  • Breakfast delivery: from 8 - 10 am

  • Grocery shopping delivery service: from 10 am - 4 pm

  • Dinner delivery: from 5 - 7pm

  • Backpacks/picnic basket/outdoor experience: delivery from 8 - 11 am

Gifts - shipping

  • Gift vouchers (decorated vouchers) are sent by Post (+ CHF 1.10) or can also be sent by e-mail via PDF (to print out yourself = free 

  • Gift items as backpacks etc. are sent by Post (+ CHF 9.70)

  • Gifts for people in Grindelwald & Lütschental: free delivery

Cancellation policy for orders up to 10 people

Up to 4 days before delivery = free of charge

From 3 – 1 day/s before delivery = 50%

From 24 - 0 hours before delivery = 100%

Undeliverable or delivery without finding guests = 100%

Cancellation policy for caterings/orders from 10 people and more

Up to 7 days before delivery = free of charge

From 6 - 5 days before delivery = 25%

From 4 - 3 days before delivery = 50%

2 days before delivery = 75%

1 day before delivery = 100%

On the day of delivery = 100%

Undeliverable or delivery without finding guests = 100%

Contact

Marlies Garbani

+41 79 398 88 53 (8 a.m. - 5 p.m.)

info@lisi-bisi.ch